Return and Cancellation Policy
Return Policy
Products can be returned within 7 days from the date of delivery.
Payment refunds are applicable only in case of damaged products or delivery of an incorrect size (size other than the size ordered). In all other eligible cases, an exchange or e-Voucher with 1 year validity may be provided.
Returns and exchanges are done free of cost if the customer receives wrong products (incomplete sets or incorrect style), wrong sizes (size other than ordered), or damaged products. However, Style9 reserves the right to levy applicable shipping charges on cases that come under legal scrutiny.
Exchanges are permitted for sizes and products of the same price.
Return Intimation
To initiate a return, exchange, or cancellation, you can:
- Click on the Return & Cancellation link in the website footer to submit an online request.
- Alternatively, contact the Style9 Customer Support Team.
Call: +91 8804547451
Email: info@style9.net
Please ensure that you contact us within 7 days from the date of delivery.
Return Intimation
To initiate a return, exchange, or cancellation, you can:
- Click on the Return & Cancellation link in the website footer to submit an online request.
- Alternatively, contact the Style9 Customer Support Team.
Call: +91 8804547451
Email: info@style9.net
Please ensure that you contact us within 7 days from the date of delivery.
When sending an email, please include the following details:
- Order Number
- Courier Docket Number or AWB Number
- Reason for Return
Guidelines for a Valid Return
- Product and accessories, if any, should be in their original condition.
- Tags should be retained and returned.
- Jewelry, Masks, Fragrances, and Stationery are non-returnable, where applicable.
Returns and exchanges are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than ordered), or damaged products are received by the customer.
Guidelines for a Valid Return
- Product and accessories, if any, should be in their original condition.
- Tags should be retained and returned.
- Jewelry, Masks, Fragrances, and Stationery are non-returnable, where applicable.
Returns and exchanges are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than ordered), or damaged products are received by the customer.
Cancellation Policy
An easy cancellation process is available for all Style9 customers.
You can cancel your online order before the product has been shipped. Your eligible order amount will be refunded as per the applicable refund policy.
You can cancel an order by:
- Clicking on the Return & Cancellation link in the website footer to submit an online request.
- Calling the Style9 Customer Support Team.
- Emailing the Style9 Customer Support Team.
Call: +91 8804547451
Email: info@style9.net
Please note that the complete order needs to be cancelled. Partial order cancellation requests are not accepted.
Refund Policy
Your refund will be initiated by Style9 within 2 business days of receiving the refund request and authorization of the refund.
The refund is estimated to be credited to the account used for the order payment within 4–8 days after the refund is initiated.
Please note that the actual timing of the account credit may depend on external agencies such as banks, payment gateways, and external courier services, where applicable.
Mode of Refund
For cancelled orders and eligible returned products due to incomplete sets, incorrect style, wrong sizes, or defective products delivered, the refund amount will be credited back to the same payment method/account used to make the purchase, wherever applicable.
For Cash on Delivery (COD) orders, the refund will be processed through NEFT or another applicable electronic payment method, subject to the required bank details being provided by the customer.
Product Images and Tags
We may require product images and tags in the following cases:
- Defective product received: Only product image required.
- Wrong product received: Both product and tag images required.
- Wrong size received: Both product and tag images required.
- Unhappy with colour, i.e. faded/blurred: Only product image required.
- Product different from the website/doesn’t look the same: Only product image required.
- Incomplete order received: Only tag image required.
Your refund will be initiated by Style9 within 2 business days of receiving the refund request and authorization of the refund.
The refund is estimated to be credited to the account used for the order payment within 4–8 days after initiating the refund. Please note that the actual account credit timing may depend on multiple external agencies such as banks, payment gateways, and external courier services.